Return & Refund Policy

Returns, Replacements & Refunds

We want you to receive your order in perfect condition. If you receive a product that is damaged, defective, or has an error, please contact us within 2 days of delivery.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or contains an error on our part, we will provide a replacement at no additional cost.

This includes, but is not limited to:

  • A broken or damaged frame
  • A damaged or broken card
  • A broken mirror inside a card
  • Any manufacturing or product defect
  • Any printing or design error made by us
  • Any other fault or damage to the product that occurred before or during delivery

Simply send us a clear picture or video of the issue through Email, Instagram, or WhatsApp. Our team will inspect the issue and, once approved, arrange a replacement for you.

Refunds

Refunds are only applicable when an order has not been delivered within an exceptionally extended period of time and is considered lost or excessively delayed.

If your order qualifies for a refund due to non-delivery, our team will review the order and confirm whether it is eligible for a refund.

If approved, the refund will be processed through online banking, and our team will guide you through the necessary details.

General Return Conditions

We do not accept returns or refunds simply because a customer has changed their mind or no longer wants the product, particularly as many of our products are customized and made specifically for each order.

For any approved return, we may require proof of purchase and the product to be returned in its original condition and packaging.

Any return shipping costs, where applicable, are the customer’s responsibility.

Important

For any issue with your order, please contact us within 2 days of delivery and provide clear pictures or videos showing the issue. This allows us to investigate and resolve the matter as quickly as possible.

Our team will review each case and determine the appropriate replacement or refund according to the policy above.